Return and Refund Policy
At Dokmai London, we strive to ensure your complete satisfaction with every purchase you make from us. However, we understand that there may be instances where you may need to return an item or seek a refund. Please read our policy below to understand your options and our guidelines:
Returns
If you’re not entirely satisfied with your purchase, we’re here to help. You have 1 day to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please contact our customer service team at 9105791057 or info@dokmailondon.com with your order details and reason for return. Our team will guide you through the return process and provide you with a return authorization number, which must be included with your return shipment.
Please note that you will be responsible for the return shipping costs, except in cases where the return is due to a defect in the product or an error on our part.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 Days.
Refund:
Refunds will be issued using the original payment method.
Allow some time for the refund to reflect in your account, depending on your payment method and financial institution.
Refunds will be initiated promptly upon approval of the cancellation request.
The actual time it takes for the refund to reflect in the customer’s account may vary based on the payment method and financial institution.
Partial Refunds:
In some cases, partial refunds may be issued based on the condition of the returned items or the specific terms of the cancellation.
Product-Specific Policies:
Contact Us
If you have any questions about our refund and return policy, or if you need assistance with a return or exchange, please don’t hesitate to contact our customer service team at 9105791057 or info@dokmailondon.com – We’re here to help!